More on grocery stores

Another thing that irks me about my local grocery chains is the customer service. Not that I quite expect radiance, a la Pret a Manger, but I do appreciate basic politeness, which I define as, i. a greeting/acknowledgement of my presence, and ii. lack of attitude that I am inconveniencing anyone by my presence. The last time I went to Stop&Shop in fact the only word spoken to me the entire encounter by the cashier was “Sign”, re my credit card slip. No greeting, no please, even. Not to mention the eye rolls I was awarded for bringing my reusuable bags. It seems like a management failure, some combination of not treating employees well resulting in disgruntledness or not hiring the right people or not setting expectations of behavior.

There are obviously exceptions, and one of them is Trader Joes. People there are consistently pretty helpful and pleasant, even when it’s hectic. So it was nice to see that they treat their employees well and make their money back in increased productivity.

Advertisements

Leave a comment

Filed under Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s